DesignPoint Support

DesignPoint continually invests in people and technology to ensure that our customers always have immediate access to a fully certified Application Engineer.  Please feel free to use any of the following methods for assistance:

Phone: To contact a DesignPoint Application Engineer for assistance please use any of the following numbers to get into our centralized phone system. Extension 3 will then connect you directly to the first available engineer.

E-mail: To e-mail a support request to a DesignPoint engineer please use the support@design-point.com e-mail address.

Desktop Sharing: To share your SolidWorks screen with a DesignPoint engineer click here.

SolidWorks Customer Portal: The SolidWorks Customer Portal is an essential tool for accessing the most up-to-date support on a 24x7 basis. DesignPoint highly recommends that all users establish their Customer Portal login in order to access the Knowledge Base, Customer Forums, Enhancement Request Form, Downloads and much more. Click here to go directly to the Portal.

SolidWorks Links

Other SolidWorks Learning Resources (Customer Portal Access Required)
Other learning resources and SolidWorks Tips are available through the SolidWorks customer portal and can be accessed by clicking on the above link.

SolidWorks System Requirements
Looking for a new computer and want to know what SolidWorks software recommends? All the system requirements for the last few major releases of SolidWorks are listed.

SolidWorks Supported Video Cards
All the SolidWorks supported video cards are listed here. (SolidWorks tip: The card and the tested driver are listed, so make sure your card matches the driver number too!)

SolidWorks Installation Guide
The Installation Guide will guide you through the different options and ways to install SolidWorks software.

SolidWorks Enhancement Requests (Customer Portal Access Required)
Got an idea for SolidWorks? Is there a feature you think you can't live without and would like to see incorporated into SolidWorks software? Use this Enhancement Request Form to let SolidWorks know what you'd like to see!