SOLIDWORKS Technical Support

Subscription Services

SOLIDWORKS Technical Support

Get a Quote *Included With Your Purchase of SOLIDWORKS Subscription

99%

of cases responded to within 1 hour

9.6/10

Average Case Satisfaction Rating

98%

of Cases are Solved

To Reach Technical Support

732.669.0055 Press 3

We are available Monday-Friday, 8am to 5pm ET.

You may also email us at support@design-point.com. For urgent matters, please call.

Key Benefits

Optimize Your SOLIDWORKS Investment

  • Receive top-quality technical support—it’s included in your purchase of SOLIDWORKS Subscription Service
  • Get started faster with our remote Installation, Licensing, and Upgrade Assistance
  • Reach a Certified SOLIDWORKS Engineer by telephone or email for immediate assistance when you need it
  • Take advantage of quick access to personalized service for your company’s specific challenges
  • Benefit from sophisticated analytics based support: Your complete satisfaction is our #1 goal
DesignPoint Solutions Technical Support

Capabilities

Class-Leading Customer Service

Fully Certified by SOLIDWORKS

Rest assured you’re getting top-grade technical support. Our engineers are SOLIDWORKS Experts and have passed the advanced troubleshooting exam to be considered Certified SOLIDWORKS Support Technicians.

Live Desktop Support

Our support engineers utilize screen-sharing technology to look at your problem live, and on YOUR schedule.

Go Beyond the Classroom

Support engineers can share best practices, as well as recommendations for your current project. Just ask!

Software Upgrades and Enhancements

Get automatic upgrades to current versions of SOLIDWORKS software, including new releases and service packs.

Technical Bulletins

Proactive support through bulletins, which keep you up-to-date on service pack releases, beta programs, and urgent technical support news.

Proven Results

Our commitment to the best customer service has earned us #1 in Customer Satisfaction for all of North America.

What People Are Saying

I cannot speak highly enough of the support service provided. Very professional and extremely helpful.

-Joel McCorkel | Machinery & Equipment Engineering
In Person Training

Training Just For You

Our experienced training advisers can help you get the training that’s best for you.

Learn More

Discover how More is Possible™
with DesignPoint today!

Questions?

Contact us at info@design-point.com or call 732-669-0055