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This message is an alert to inform you that a Hotfix solution is
now available to address two SolidWorks 2012 SP0.0 Toolbox
upgrade problems that could potentially impact many of
your customers. Neither of the problems below impact new 2012
SolidWorks Toolbox installations, where the SolidWorks Toolbox data
is not being upgraded from a previous major version.
Problem Overview
The problems that are the focus of this alert (and are
corrected by the newly-available Hotfix) are:
- SPR 627126 (Toolbox data upgraded on an operating system that
uses commas as the decimal symbol will result in unusable Toolbox
parts.) For more information on this SPR, please see
Knowledge Base Solution
S-056855.
- SPR 627178 (Toolbox customized part numbers and descriptions
are no longer displayed after upgrading to SolidWorks 2012.)
For more information on this SPR, please see Knowledge Base
Solution
S-056856.
Hotfix Overview
There is a Hotfix available to correct both problems with
affected 2012 SP0.0 Toolbox datasets. The Hotfix and
instructions are attached to both Knowledge Base Solutions
mentioned above, as well as
S-056921.
Customer Notifications
The user community will see information about these
issues and the Hotfix via several channels:
- Customers installing SolidWorks 2012 SP0.0 via the SolidWorks
Installation Manager after November 14, 2011 from a computer with
Internet access will receive an alert message at the start of the
installation process, informing them about these problems and the
required Hotfix;
- Customers already using SolidWorks 2012 SP0.0 Toolbox after
November 14, 2011 on a computer with an Internet connection and the
General SolidWorks System Option>"Show latest news feeds in task
pane" will see a message box within a SolidWorks session including
information about these problems and where to obtain the
Hotfix;
- The Technical Alert and News Feeds section of the SolidWorks
Task Pane and the SolidWorks News Feeds in the Customer Portal will
have an updated alert posted.
Getting More Help
Please contact SolidWorks Technical Support via a new
Service Request if:
- A customer has problems applying the Hotfix;
- A customer applies the Hotfix successfully, but the problems
covered by SPR 627126 or 627178 are not corrected;
- You have additional questions about the details of these
problems or the Hotfix.
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