SOLIDWORKS Technical SupportContact Us *Included With Your Purchase of SOLIDWORKS Subscription
of cases responded to within 1 hour
Average Case Satisfaction Rating
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Optimize Your SOLIDWORKS Investment
- Receive top-quality technical support—it’s included in your purchase of SOLIDWORKS Subscription Service
- Get started faster with our remote Installation, Licensing, and Upgrade Assistance
- Reach a Certified SOLIDWORKS Engineer by telephone or email for immediate assistance when you need it
- Take advantage of quick access to personalized service for your company’s specific challenges
- Benefit from sophisticated analytics based support: Your complete satisfaction is our #1 goal
Class-Leading Customer Service
Fully Certified by SOLIDWORKS
Rest assured you’re getting top-grade technical support. Our engineers are SOLIDWORKS Experts and have passed the advanced troubleshooting exam to be considered Certified SOLIDWORKS Support Technicians.
Live Desktop Support
Our support engineers utilize screen-sharing technology to look at your problem live, and on YOUR schedule.
Go Beyond the Classroom
Support engineers can share best practices, as well as recommendations for your current project. Just ask!
Software Upgrades and Enhancements
Get automatic upgrades to current versions of SOLIDWORKS software, including new releases and service packs.
Proactive support through bulletins, which keep you up-to-date on service pack releases, beta programs, and urgent technical support news.
Our commitment to the best customer service has earned us #1 in Customer Satisfaction for all of North America.