Fix My EPDM Preview Window

The preview window as shown below is a handy little feature in Enterprise PDM’but occasionally it breaks. I hate when stuff that I rely on breaks! No worries, it’s usually for good reason and pretty easy to fix.


First it’s important to understand that the preview window is actually running on the backbone of other existing tools. For those of us using EPDM to manage our design and engineering content, its our SolidWorks files we really need that preview for. For those files it’s eDrawings that is being relied on. The reason the preview “breaks” usually has to do with the fact that you can have multiple copies of eDrawings installed. It can be installed with SolidWorks as well as with Enterprise PDM, and in some cases you may have more than one version of SolidWorks installed. eDrawing may also have been installed as a free download version. Usually the preview window problem happens when you upgrade SolidWorks and/or EPDM, and now the preview can’t find eDrawings or is trying to use an unregistered version.

The first thing to do to try to fix the problem is to open each copy of eDrawings you have installed. Register each copy if prompted. Test to see if it fixed the problem. If not, you probably just need to uninstall and reinstall the version(s) of eDrawings that are attached to your SolidWorks installation and then register it/them.

  1. Start- Control Panel- Programs and Features
  2. Select SolidWorks and click “Change” (if there are multiple versions installed start with the newest)
  3. Choose “Modify the individual installation” and “Next” until you get to the Product Selection page
  4. De-select SolidWorks eDrawings and proceed through the prompts’ this will uninstall it.
  5. Repeat the steps above but this time re-select SolidWorks eDrawings to re-install it.
  6. Browse to eDrawings from the start menu and launch it, then register it when prompted.

If that doesn’t take care of the problem contact your SolidWorks VAR for more help.