We realize you have choices regarding who you do business with and what type of investments you make. As an extension of our gratitude we have additional services for active subscription customers. When you partner with DesignPoint, the value-add is a constant. Let’s show you how…
We’re extending our hours for those who need it because we get that not everyone works in the traditional 9-5 window. Especially now with so much unexpected remote work, we’ve found that most customers are actually putting in more hours than they have in the past. You don’t stop working–so we won’t stop supporting. In case of an after-hours emergency, a member of our team will be available to answer questions and swiftly troubleshoot. We will remain open for emergencies from 5-8pm and you can reach us by phone(732.669.0055 ext 3) or email(email@example.com).
We have a ton of DesignPointers, many of which are created in direct response to what we see in the field. Still, it feels like we could be doing more. We’re now introducing LIVE weekly webinars to our active subscription customers. We will cover a wide range of topics, typically not taught in Training, and dive deep into what you care to see. Can’t join us LIVE? Make sure to register anyway so you can get a recording for On-Demand viewing.
Remember when girls had to wait for guys to call? Yeah, that was dumb. So is the notion of our Tech Team sitting by the phone waiting and hoping to connect with you. So we’re switching things up. Call it a modern take on support–or perhaps we’re just being more proactive. Our Tech Team will now be reaching out to you systematically. We want to make sure your operating as you should during this challenging time.
An experienced member of our tech team will be meeting (virtually) with your CAD admin, or a designated user. During this 1-hour meeting we will discuss the current use of your SOLIDWORKS tools, and we will make recommendations that should increase your efficiency as well as increase your return from your current investment.